Would you describe yourself as a people-person? Do you enjoy solving problems and overcoming challenges? Are you a natural teacher or explainer? Do you enjoy mastering new technology?
If you answered “Yes!” to the questions above, we have a fantastic opportunity for you.
Sonitrol Pacific is looking for a quick-thinking and highly-motivated Customer Service Representative (CSR) to work exclusively with schools in the Puget Sound.
Our CSRs deliver jaw-dropping service to our customers by communicating effectively face-to-face, on the phone and through email, solving technical challenges and offering strong solutions to security needs. CSRs work closely with all departments at Sonitrol Pacific to provide follow up and ensure that each school is as secure as possible. They make sure our customers are happy and cultivate growth through up-selling of additional services.
This position involves:
– Scheduling and performing retention visits with current customers
– Training customers to use our various security products
– Guiding customers through their installation process
– Problem-solving with customers and following up on their concerns
– Documenting customer information using a database and company intranet
– Offering additional equipment and devices to existing clients
– Tracking all account activity that could put a client at risk
– Completing special projects as required
You’ll work with school customers throughout the Puget Sound area and must be willing to drive frequently in the area. Candidates must have a dependable personal vehicle and a clean driving record. Candidates for this position must also be willing to develop a complete and thorough understanding of our technology and equipment, and must be comfortable using a computer.
Successful candidates for this position will have a minimum of a high school diploma and experience exceeding customer expectations. Strong CSRs have patience, attention to detail, willingness to learn new technology and the ability to negotiate. Prior group presentation or public speaking experience is helpful.
Sonitrol Pacific offers a competitive compensation package as well as detailed benefits that include mileage reimbursement, cell phone and laptop, profit-sharing, 401 (k) and a monthly bonus potential.
If you would be a great Customer Service Representative for Sonitrol Pacific, e-mail your resume and a cover letter outlining how your experience lines up with our opportunity to Michelle Evans at mevans AT sonitrolpacific.com.