On September 24, our security system at Judd & Black in Everett, Was. detected a burglary in progress. Police responded in force (more than 20 officers) and arrested two men they caught hauling out flat-screen TVs. Today, John Hoelzel, Judd & Black Everett Manager, sent Summer Felker, his Sonitrol Pacific Customer Service Representative, a note of thanks.
I would just like to drop you a quick note to let you know how much we appreciate your company’s quick dispatcher Police response time. As you are aware we had a break-in during the wee hours in the morning of September 24th, the Sonitrol response time was so quick to the Everett Police that one suspect was arrested & the other went to the hospital (after their vehicle collided with a retaining wall), then arrested. We were able to collect our merchandise with minimal damage/loss. We appreciate the professionalism & quick response by the dispaters there at Sonitrol – without it we were certain to have a total loss on the product & no bad guys in jail.
Everett Store Manager”