We are super excited to welcome Just Delicious to our family of clients. They create uber yummy sugar-free treats and have the highest standards for quality and customer service. We are so flattered by what they have to say about working with us.
“I am a new member to the Sonitrol family. I say family because I have been treated as a family member only better. Only one other time have I been treated as though I am the only customer. Of course that’s not true, but your customer service is absolutely outstanding from my first consultation to Heather stopping by today to change something in the system for us. Heather, in reading reports, picked up on the fact that I was leaving out the wrong door at night and made a surprise visit to fix it. Deborah stopped by on her way home one night to check out our personal harm device. Doni stops by to say hello and “how are things going.” I love to see your team walk through my front door. They are always happy, always want to help in anyway, and even a nice gift and card from you welcoming our company into the Sonitrol family. Thank you to all your people.
I even talk to monitoring now on a pretty regular basis. With dark drops with several of our suppliers who, for many weeks, couldn’t seem to get the hang of the new code AND printed directions on use, they call and we have had a few good laughs about the situation in the wee hours of the morning. I appreciated getting a call last night at 11:00 telling me Sandra left at 9:00, came back, turned off the alarm, and then it was never reset 2 hours later. Put a coat on over the PJ’s and down I came. I appreciate the calls, no matter what time, because your company has my back and protecting my investment. Peace of mind is what I have.
I really appreciate the monthly reports I get too. Lets me know who’s in and what time they leave if I’m not here. My little secret tucked in a folder. Gives me a warm feeling.
I am so delighted we made the change and went with Sonitrol. I was not getting good service with the company I had been with for four years. I have had nothing but excellent service with Sonitrol. I will always recommend your company.
Please tell those involved I say “Job Well Done”.
Nanette Goin, owner
Just Delicious Diabetic Bakery
16100 SE 82nd Drive
Clackamas, OR 97027