Caring as much about your business as you do

Chelsea MitchellTestimonials & Referrals

We’ve enjoyed having Dr. Amy Norman and her dental practice be part of the Sonitrol Pacific family since 2007.  A few months ago, our security system detected someone trying to break into her business and the monitoring operator sent police.  Police arrived before the perpetrators could get inside the clinic. Last week, Dr. Norman sent Summer Felker, her customer service … Read More

Crime Stoppers donations

Chelsea MitchellTestimonials & Referrals

We believe preventing crime benefits everyone.  At the end of each quarter, Sonitrol Pacific makes a donation to Crime Stoppers organizations in the Pacific Northwest of $100 for each apprehension incident resulting from detection by one of our security systems. During the third quarter of 2010, we had 29 detection/dispatch incidents that resulted in apprehension of 59 suspected perpetrators, leading … Read More

Keeping ears open for Everett Neurological

Chelsea MitchellTestimonials & Referrals

A recent letter from Dr. Wright at Everett Neurological: November 23, 2010 Sonitrol Pacific 2221 California St Everett, WA 97201 To All Concerned: Everett Neurological has been with Sonitrol Pacific since 1984 and the service we’ve received over the years has been outstanding!  Any needs have been promptly met with care and attention to detail. Just recently, we had a … Read More

Felker named Employee of the Month

Chelsea MitchellTestimonials & Referrals

As a member of the Sound Security team, Summer Felker consistently provides outstanding service to our clients, develops great relationships with customers and teammates, and represents us with professionalism.  The Board of Directors recognizes and appreciates her commitment to our organization and named her the Employee of the Month for October. Summer serves as a client advocate and her customers … Read More

Attention to detail avoids false alarms

Chelsea MitchellTestimonials & Referrals

I am very proud of all the non-profit and community support organizations Sonitrol Pacific helps secure.  Having been a Camp Fire Girl when I was young, I’m particularly happy we take care of several Camp Fire USA facilities. Following their tradition of teaching excellent standards of etiquette,  Crystal Jordan from Camp Fire USE of Central Puget Sound sent us this … Read More

Sonitrol Pacific security: sending bad guys to jail

Chelsea MitchellTestimonials & Referrals

On September 24, our security system at Judd & Black in Everett, Was. detected a burglary in progress.  Police responded in force (more than 20 officers) and arrested two men they caught hauling out flat-screen TVs.  Today, John Hoelzel, Judd & Black Everett Manager, sent  Summer Felker, his Sonitrol Pacific Customer Service Representative, a note of thanks. “10-25-10 Summer, I … Read More

Perry named Employee of the Quarter

Chelsea MitchellTestimonials & Referrals

The Sound Security Board of Directors named Kelly Perry, Portland Service Technician, as Sound Security’s Employee of the Quarter for the third quarter of 2010. As a Service Technician, Kelly Perry is a problem-solver.  He puts concerned clients at ease and tracks down and fixes sources of frustration.  Even if the call for help comes in the middle of the … Read More

Breaking up is hard to do

Chelsea MitchellTestimonials & Referrals

The Sonitrol Pacific team works to build long-term security partnerships with our clients.  Once an organization joins the Sonitrol Pacific family, they usually  stay more than 12 years.  However, like with every service provider, sometime clients do choose to leave our security services for a variety of reasons.  The following letter is from one such client.  For reasons outside the … Read More

LaMont named September Employee of the Month

Chelsea MitchellTestimonials & Referrals

Jeff LaMont has proven to be proactive, positive and passionate about learning.  He successfully tackles new challenges and regularly goes the extra mile to deliver excellent results for our clients and the company.  The Sound Security Board of Directors values Jeff and what he brings to the organization, and names him our September Employee of the Month. “Since joining the … Read More

'Sonitrol Pacific is head and shoulders above the competition'

Chelsea MitchellTestimonials & Referrals

“Provide the best customer service possible” is Sonitrol Pacific Core Value #6 and every member of our team strives daily to meet that commitment.  We are over the moon when one of our clients makes time in their busy day to write us a note and thank us for delivering on our promise. Deborah Hamlin, Sonitrol Pacific Portland Customer Service … Read More