Stories from the Field: Customer Service Representative Pt. 2

Nathan ChangCompany News

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I had another customer in Kent, WA who was constantly setting off the alarms on accident.  Not sure what the issue was, myself, along with one of the managers started investigating what was going on.  At first, we thought it was the employees who were not arming/disarming each zone correctly so we had a conversation with the managers of both … Read More

Stories from the Field: Customer Service Representative

Nathan ChangCompany News

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“Every month I receive a report from our Verification Center manager. The report shows customer alarm activity and I look for any troubling patterns.  For this reason, it is important for me to reach out to my customers and inform them of any incidents they may not be aware of so they can make the necessary changes and reduce any … Read More

Sonitrol Pacific’s Quarterly Newsletter Out Now!

Nathan ChangSecurity Resources

Newsletter_Sonitrol

Want to receive the latest in Intrusion, Company, and Apprehension News? Join our mailing list to received our quarterly newsletter, Sounding Board! To download and view our Spring Newsletter visit: Sign Up for Sonitrol Pacific’s Newsletter

Sonitrol Pacific Receives Multiple Awards at the 2017 SNDA Convention!

Nathan ChangCompany News

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Last April, Sonitrol Corporation hosted its annual Sonitrol National Dealers Association (SNDA) Convention. Every year Sonitrol dealers, friends, and family gather to recognize the best in sales, marketing, administrative, and technical support throughout North America. This year’s conference took place in San Francisco, CA, where Sonitrol Pacific was honored to receive awards across multiple categories. Awards and Recognition Received: Warranty Dealers … Read More

Sonitrol Pacific and Secure Pacific Rank in the Top 100 Security Companies Nationwide!

Nathan ChangCompany News

2017 SDM 100 Button Logo

Sonitrol Pacific moves up to 37 and Secure Pacific moves up to 77 in this year’s SDM Top 100 list of security companies in the United States. May 23, 2017 – Seattle, Wash. – Northwest-owned sister companies, Sonitrol Pacific and Secure Pacific, have ranked in this year’s list of the top 100 security companies nationwide. Since 1991, Security Distribution and … Read More

Tip Tuesday: 5 Smart Tips Towards Safe Internet Browsing!

Nathan ChangSecurity Resources

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Aside from your standard virus protection software and using some basic judgement, here are five smart tips toward a safer internet browsing experience! Check Your Browser’s Privacy Settings In your browser’s privacy settings you can toggle preferences for pop-ups, camera, microphone, and location access to name a few. Most of these are set by default, but it never hurts to … Read More

Sonitrol Pacific Goes Green! Now Offering Paperless Invoicing!

Nathan ChangCompany News

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Sonitrol Pacific Customers, For nearly 40 years you have trusted Sonitrol Pacific to protect your home, business, or property. Now we ask for your help in protecting this planet by reducing your footprint through our paperless invoicing! Go green with us as we strive to bring the most secure, convenient, and responsible offerings to our customers. If you would like … Read More

Smart Security Tips to Lower Your Homeowner’s Insurance

Nathan ChangSecurity Resources

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In the latest report by the Federal Investigative Bureau there were 7,993,630 property crimes across the United States in 2015, so it is only natural that home security continues to be an ongoing concern. Outside of the benefit of additional protection, did you know implementing certain home security features could save you money? You could save up to 20% in … Read More

Tip Tuesday: How to Prevent Your Pipes from Freezing

Katelyn SmrecanskySecurity Resources

Tip Tuesday: How to Prevent Your Pipes from Freezing

Winter and the lower temperatures are coming and the last thing you want to be is unprepared. According to the Insurance Information Institute, water damage and freezing accounted for 33.7% of insurance losses in 2014 compared to 25.9% in 2013. The good news is that there are ways to prevent your pipes from freezing and causing damages by taking preventative … Read More