I love it when a member of our team delivers service that blows away a customer. Sarah Shroyer, Sonitrol Pacific Portland Customer Service Representative, received this letter from long time client Barklen, LLC/WatchTV today:
February 11, 2010
Customer Service Representative
8220 N. Interstate Avenue
Portland, OR 97271
Dear Miss Shroyer:
I wanted to thank you for the visit you made to our office the other day. I appreciated you stopping by and checking to see how Sonitrol was working for us. We have had a very healthy long term relationship with Sonitrol and your attention to our business was greatly appreciated. I especially was impressed when you took a quick note about our keypad that needed to be replaced, not because it was malfunctioning, but because some of the numbers were wearing off. I was quite surprised when a few hours later a Sonitrol technician appeared at our door and installed our new keypad in a manner of minutes! He was very pleasant and I asked him to thank you for your super speedy handling. So often these days the experience of “customer service” can be less than inspiring … I thank you not only for your professional attitude, good service, and being attentive to our needs, but also for your kind and enthusiastic manner.