Client Testimonials


  • CityMac Portland
    Our Sonitrol Pacific system helped put four men in jail. On a Saturday night, the operators at Sonitrol Pacific heard loud banging noises at our site. They dispatched the Portland Police and once officers arrived, they saw three men running from the scene. The fourth suspect was found hiding under a parked truck. While I was aware of the incident and the arrest, I wasn’t aware until the next morning when my Sonitrol customer service representative came to check in with us, that the story of this arrest made the local news. At CityMac, we are one of the local retailers of Apple products, which often times make us an attractive target to thieves. With our Sonitrol system and their audio detection, they were able to dispatch before the intruders could cause damage to our building or worse, get in. Ben Charlier-Matthews, Sales Manager
  • LIT Workshop
    Having worked with multiple alarm providers commercially for the past 25 years, I can say without hesitation that my preferred alarm provider is Sonitrol Pacific. I have dealt with the service techs, alarm monitoring staff, sales reps and customer service reps and every interaction has been professional and pleasant. Jim Thompson, COO
  • Mt. Si Golf and Pro Shop
    I would recommend installing a Sonitrol system because they provide a wonderful security system coupled with great customer service. It has been a great benefit to our company to have them as our business partner. Matt Campbell, General Manager

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  • White Salmon Valley School District
    We had experienced security issues at our high school in particular, and after receiving a recommendation from another school district to check out Sonitrol Pacific, we installed their audio intrusion system. This system offers a unique technology that allows for verification of alarm situations, which enables us to keep false alarms to a minimum and also get a timely police response in hopes of catching criminals and saving our district money. Dale Palmer, Superintendent

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  • Evergreen Treatment
    Someone from Sonitrol Pacific contacts me regularly to make sure our security is up-to-date and working correctly and they are prompt to send out a service technician when things need repair or updating. Their attention to detail allows me peace of mind about the security of my buildings. Ron Jackson, Executive Director

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  • Federal Army & Navy Surplus Inc.
    In addition to Sonitrol Pacific’s audio security system, they have also provided us with excellent service through-out the years. When things break, they simply come and fix them…Sonitrol Pacific has really delivered on what they have promised. If you’re looking for a security system that really works and a company that stands behind their product, we would highly recommend Sonitrol Pacific. Henry Schaloum, President

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  • Everett Ear
    We had a break in on Nov 3rd very early in the morning…Your operator was able to hear everything that was going on inside and sent police right away and handled the situation tremendously…Sonitrol has truly been one of the most worthwhile investments in our business and we are glad to recommend them to anyone looking for real protection! Bobbie Pennington, Office Manager

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  • Madrona Plaza
    We get to see the difference between an outstanding service company and a conventional alarm system on a daily basis…and the quality of service by Sonitrol is far superior to the other system. Christine Bender, Manager

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  • American Pawnbrokers
    Wow, what a difference…There is a willingness to get me taken care of quickly. I am designing a larger building to move our Pawn Store into and you can bet we will be using Sonitrol Pacific . I will not waste my time, I want the best. Mike Bowerman, President

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  • Open Door Baptist Church
    Thanks to their fast response, the police caught the guy inside our sanctuary. Nothing was damaged or taken because of Sonitrol Pacific. I know I can trust them to protect our church and I highly recommend Sonitrol Pacific to any organization or business owner. Kurt Kennedy, Assistant Pastor

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  • Summit Cardiology
    Access control has completely eliminated the need for me to give out keys…Along with no longer needing to re-key, the tracking capability that Sonitrol Pacific’s system gives me is great. Sonitrol provides a secure tracking of the coded entrance reflecting the use of any key at any time of the day. Sara Pollard, Clinic Administrator

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  • Goldmasters Precious Metals
    Gold Masters Precious Metals has been a customer and a fan of the Sonitrol Pacific team or over 30 years!…Whenever we have a security question, concern or problem, Sonitrol Pacific has the answer and the solution. David O. Bergman

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  • Johnson Floral Co.
    We learned from the police that while they are sometimes hesitant when other “motion activated” alarm sounds, they always can count on Sonitrol being a true break-in as they hear what is going on in the business…we wanted to go with a Company we knew and trusted. Linda S. Eisele, Owner

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  • Monster Fuses
    With our Sonitrol system and the ability to listen and verify an alarm activation, we have not had a single false alarm in three years! We enjoy the peace of mind that our Sonitrol system brings us. Jim Clippardc

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  • Ricketts and Associates, Inc.
    Since signing up with Sonitrol Pacific 2 years ago, we have had no false alarms. This is very reassuring knowing when the alarm is set, it will only go off because someone is trying to break in rather than a birthday balloon or something else. Jeff Moris, Manager

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  • Hollywood Market
    Within the first year, they assisted the Boise Police in catching three criminals in a smash and grab break-in. The officers reported that it was Sonitrol’s verified information…I believe feeling safe and secure is the greatest gift Sonitrol Pacific provides me. Margaret Lawrence

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  • B & I Check Cashing
    When I opened this business in 2001, I went looking for Sonitrol Pacific because I knew no other system had a higher apprehension rate, no other security company has a lower false alarm rate, and no other system has the respect of the police like Sonitrol Pacific. Harry Newman, Secretary/Treasurer

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  • Fischer Plumbing
    Another Sonitrol Pacific customer told me about your audio security system and I thought the ability to hear what was going on inside the business could work…About a month later, someone broke in again. This time we had a system that worked and the guy was caught. Daryl Miller, Owner

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  • Seattle Radiator Works
    Sonitrol Pacific has coupled an outstanding security system with top notch service. Their operators are friendly and knowledgeable…All in all the service is amazing. Lou White, Owner

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  • Signature Mobile Bottles, Inc.
    All in all, we know we have peace of mind at night leaving the facility in the hands of Sonitrol Pacific. We would gladly recommend your company. Marcelle Richmond, VP Operations

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  • Conco Companies
    Sonitrol Pacific has not only provided us with a security system that works, but also with the support needed to make sure it continues to be as effective as possible. Barry Youngman, Dispatch Superintendent

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  • Des Moines Drugs
    Sonitrol Pacific is more than just an alarm company that sells a product. They really do stand behind it…From making sure our system works properly with preventative maintenance calls to our friendly customer service representative coming out to test out panic buttons Sonitrol Pacific has partnered with us in all our security efforts. Lisa Malmo, Owner/Buyer

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  • WorkSource Renton
    I have been very happy with how quickly the changes are made. I simply send an e-mail to the data center in Everett when I need cards added or deleted or access levels changes. It is amazing how quickly I get a response saying my changes were completed…I would definitely recommend Sonitrol Pacific to anyone who is looking for a working access control solution. Nancy Loverin, Manager

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  • Tacoma Residence
    Sonitrol Pacific has made me feel so much safer over the years. I live alone, have had Sonitrol Pacific as my security company since 1996, and I make sure that people who might have access to my house know that “Sonitrol is listening” and that they’re local. It really puts people off – which is my goal! I wouldn’t do without Sonitrol Pacific in my home. They’re worth every penny. Residential Client

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  • JSH Properties
    Sonitrol Pacific makes sure that my building is secure at night with their access control and intrusion and that it unlocks in the morning on-time. All three services that they provide for me integrate seamlessly and help to save time and money. If you’re looking for a security company that can help you manage your time and a multi-tenant building I would highly recommend Sonitrol Pacific. Terri Paller, Property Manager

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  • College Food Mart
    The Mount Vernon police just recently caught a burglar trying to get into my store through the roof and I know no other company would have been able to send police in time to catch him. As a business owner, I’m confident that choosing Sonitrol Pacific was a wise investment and I would recommend Sonitrol Pacific to anyone looking for the best value in a security system. Jin Lee, Owner

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  • Diversified
    We have always felt well protected with Sonitrol Pacific and whenever there have been any issues Sonitrol Pacific has always stepped up to the plate and provided great service. Neil Hunt, Manager Materials Recover/Wood Working

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  • John C. Radovich Development Company
    The Sonitrol Pacific staff joined us as part of our team deciding how our security should be set for each individual building. This is a valuable service which alleviates our employees from receiving unwarranted calls after building hours…With Sonitrol Pacific you really do get more than you paid for. Karen O’Farrell, Property Manager

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  • Tualatin Valley Fire & Rescue
    As part of our Sonitrol Pacific monthly investment, service and maintenance on our systems have been included. Sonitrol Pacific has maintained a commitment to have same day or next day service on site when needed, and also provides on call service techs at all hours for emergency situations. Greg Perry, Operations Manager

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  • Harley Davidson of Seattle
    Someone from Sonitrol Pacific comes out to meet with me regularly to make sure our security is up-to-date and working correctly. Their attention to detail lets me focus on other things. I know I can trust them to protect the store and I highly recommend Sonitrol Pacific to any business owner. Transport Manager

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  • Mill Creek Foursquare Church
    Being a place where a variety of people are in and out all the time, Sonitrol Pacific has provided the security and monitoring that we have needed. They are at the top of their game. In times when there are inadvertent intrusions, they have assessed the threat and contacted us with great information. When there has been a breach of security, Sonitrol Pacific has been right on top of it and has alerted authorities right away. I am thankful that I have Sonitrol as they give me great security. John Sanguinet, Director of Operations

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  • Parkrose School District
    At Parkrose School District we have been customers of Sonitrol Pacific since 1996. They provide security for our eight sites. They have always provided us with great service so we can concentrate on teaching our students in a safe setting. I enjoy having one customer service rep assigned to handle my account who contacts me after each incident with the details. It is this information that I use to follow up with my staff on incidents. I can confidently recommend Sonitrol Pacific as a solid and reliable alarm company. Tom DuFresne, Director of Facilities

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  • The Grotto
    We have been proud customers of Sonitrol Pacific for more than 15 years. And earlier this year we trusted Sonitrol Pacific to add the additional motion viewer coverage for our site. Because of Sonitrol’s video verification system, police have been able to make 5 arrests. I am happy that the Sonitrol verification center works with our on-site guard service when there is an incident. We want the Grotto to be a place for everyone to enjoy and Sonitrol Pacific helps us to keep our visitors safe and secure. Mark Combelic, Director of Facilities

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  • Point West Credit Union
    Kris, the Sonitrol Pacific Operator handled the situation quickly and professionally; she expertly detected the sounds of someone outside the building trying to get inside and promptly dispatched police…We have been pleased with the sound technology that Sonitrol Pacific provides and we have peace of mind knowing our facility is protected by the best system available. Teri Robinson, VP of Operations

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  • Alaska Airlines/Horizon Air
    Sonitrol Pacific has developed our security system using their audio detection technology, which protects 100% of our facility. The uniqueness of the Sonitrol system allows our employees to feel safer when they come to work…Sonitrol Pacific really does deliver and we look forward to a long business partnership with them. M. Dulce Frial

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  • Vigilant
    In the seven years Sonitrol has served as our security and fire protection center, your services has been outstanding. Your equipment is so reliable that service calls have remained unnecessary. Your routine maintenance ensures that all systems are in perfect working condition. Sonitrol is also quick to call if you suspect any abnormalities or “red lights”. Phyllis French, Office Manager at Vigilant

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