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Latest News

  • Stories from the Field: Customer Service Representative Pt. 2 - I had another customer in Kent, WA who was constantly setting off the alarms on accident.  Not sure what the issue was, myself, along with one of the managers started investigating what was going on.  At first, we thought it was the employees who were not arming/disarming each zone correctly so we had a conversation with the managers of both ... Read More
  • Stories from the Field: Customer Service Representative - “Every month I receive a report from our Verification Center manager. The report shows customer alarm activity and I look for any troubling patterns.  For this reason, it is important for me to reach out to my customers and inform them of any incidents they may not be aware of so they can make the necessary changes and reduce any ... Read More