Sonitrol Pacific : FAQ

Quoting a security system before visiting your facility is irresponsible. To deliver complete security, every Sonitrol Pacific system is a custom system. A security assessment is free.

Your investment in security depends on the equipment needed to protect your organization, business or home. What you want to weigh is price verses cost. No one has ever bought a Sonitrol Pacific system because of price, but every Sonitrol Pacific client gets a security system that costs less. With typical burglar alarm companies making claims of free installation and cheap monitoring, you want to remember the difference between price and cost. Your Sonitrol Pacific system will be customized for the unique needs of your business.

• Audio security sensors give our clients the highest return on investment.
• 60% of our new clients come to us after suffering through the high cost of cheap security. Companies choose Sonitrol Pacific after having excessive false alarms, undetected break ins, or a general lack of service or poor service. We deliver quick service and proactive customer relations.
• Conventional security requires someone break-in through a door or window with a contact sensor or walk in front of a motion sensor.
• In 2011, we detected 32 percent of our apprehensions before the suspected criminal got inside the protected facility.
• Nationally, the average police response time to a Sonitrol alarm is about 7 minutes, while a conventional alarm system is pushing 40 minutes.

Our Verification Center only monitors security systems we design and install. Sonitrol Pacific's security technology is unique, as are our guarantees. To meet our high standards, we install our equipment to our design specifications. You can schedule a free appointment with one of our consultants to audit your existing security system.More than 70 percent of our customers leave their traditional security and hire us when learn about what we offer. We do monitor fire systems installed by other companies. Talk to us about your fire monitoring.

When choosing security, you want to get in writing exactly what services will be included in your agreement. With some companies, you may initially pay less, but end up paying much more over time due to a variety of factors.

To ensure you get what you're paying for:

• Ask how much of your building will be covered by the motion and contact sensors. Most systems cover 20-30 percent of a building's square footage; Sonitrol Pacific delivers wall-to-wall, floor-to-ceiling coverage with audio sensors.
• Ask how many accounts each operator monitors. Most monitoring centers have operators "watching" 10,000 or more accounts; Sonitrol Pacific operators never monitor more than 2,000 accounts.
• Ask about their average police response time (not operator response time). Many monitoring centers strive to keep their operator response time under 10 minutes and don't track police response time. Nationally, police response to Sonitrol is seven minutes.
• Ask how operators verify alarms. Most security systems rely on an operator calling you to find out what's going on at your business; Sonitrol Pacific uses audio or video technology to verify what is happening.
• Ask what guarantees are included in your agreement. Sonitrol Pacific systems come with our Commitment to Service that includes a $10,000 performance warranty, a satisfaction guarantee, and a full equipment and labor warranty.
• Ask how many suspects have been arrested due to a detection and dispatch by their security system. In 2011, 257 burglars, vandals and trespassers were caught due to Sonitrol Pacific’s early and verified detection; 32 percent of these were apprehended before getting inside.

Your privacy is of utmost importance to us. Our operators can only hear what's going on at your business when the system is turned on and something sets off an audio sensor. We'd love to show you how it works.

What makes audio sensors so great?

The action our operators take depends on what type of activation. There are three types of audio alarms.

• Environmental. This is a train, a dog, traffic, etc. For these alarms, our operator will simply reset the audio.
• Suspicious. This would be tapping, banging, knocking noises or other possible sounds someone would make trying to get inside. For these alarms, our operator will listen and determine if the noise is threatening or environmental/non-threatening.
• Threatening. This would be sounds of glass breaking, scratching, footsteps, voices ... any obvious sounds of someone trying to get inside or already inside. For these alarms, our operators follow experience and training. If it is an obvious break-in, they immediately dispatch the police, then call you. Our expert operators are the brains behind the technology and make the dispatch decision.

As a Sonitrol Pacific client? Nothing. We will pay any false alarm fine caused by our equipment or our error. Working as a team to eliminate false alarms is vital. False alarms can get costly and you run the risk of the police not responding at all to your location.

Our record in getting criminals off the streets demonstrates many things, a few include,

• The effectiveness of security designed and monitored by Sonitrol Pacific
• The fast police response to a call from Sonitrol Pacific
• If you have a break-in, we give you the best chance of catching the burglars

Our security delivers greater results and better security for you, your employees and your facility.