If you’re an action-minded sales professional looking for a serious opportunity with an established company poised for significant market growth, then we need to talk. Sonitrol Pacific is hiring persuasive personalities with competitive drives to learn, sell and lead.

We have immediate openings for Outside Sales Consultants in our Puget Sound offices. Bring your B2B sales experience and proven record of closing deals to Sonitrol Pacific and be rewarded for your contributions.

Requirement:
• (1) year Outside Sales experience
• High school graduate – college coursework preferred
• Well-developed communication skills
• Dedicated work ethic, self-motivated and goal oriented
• Computer savvy
• Strong drive for success a must
• Willingness to cold call

Sonitrol Pacific provides our sales professionals with:
• Comprehensive in-office 1 month paid training
• Base salary + commission (*Commission on the first dollar sold)
• First year at quota earnings at $60,000+
• Second year potential earnings at $100,000+
• Regional and national sales competitions with travel awards
• Cell phone, laptop and monthly car allowance
• Sales materials, demo kits and business cards
• Product experts available to help close highly technical sales
• Mentorship program with regional sales leaders
• Medical, Dental and Disability benefits

About Us:
Sonitrol Pacific was started 1978, and we have been in business for over 30 years. We are the largest locally owned and operated electronic security provider with five offices located in Washington, Oregon and Idaho.

Qualified applicants are invited to call Joel Dopp at 253-383-5051 or Tony Orso at (425) 641-8948 or forward your resume to joeld@sonitrolpacific.com or fax to (253) 627-1622.

Jessica Culver

The expertise and persistence of a Sonitrol Pacific operator monitoring audio security sensor technology allowed police to arrest four people suspected of a three school burglary spree before the suspects could break into a fourth school April 28.

Monitoring Operator Jessica Culver received an impact-activated alert from a Puget Sound area school about 2:10 a.m. She heard a loud crash, glass breaking and banging noises, along with voices whispering to “hurry up”. Culver immediately called police. Moments later, it got quiet at the school again. Police were on scene within minutes and found a broken window at the school, but the suspects were gone.

At 2:56 a.m., Culver received series of activations from a second school and immediately called police. She heard voices and banging noises, but all went quiet at 2:58 a.m. Again, police were on scene within minutes of the security system activation and located a broken window, but the intruders were in and out of the school in just two minutes.

At 3:32 a.m., the pattern began again at a third school. Culver let police know she had an activation at the school with what sounded like the same whispering voices. Police responded quickly, but the suspects evaded capture.

The suspects were moving very fast from school-to-school. The city’s police force was on high alert to catch them when a patrol car spotted four people waking through a field towards a fourth school. The four were detained and confessed to breaking into the three schools.

Police located and impounded the suspects’ car; the vehicle had been reported as stolen and officers believe it was used to haul property taken from the schools. Once the property is cataloged, it will be returned to the district.

Thanks to Culver’s expertise in monitoring audio security sensors and the fast response by police officers to verified alarms, school property was recovered, losses were kept to a minimum and the suspects were caught before breaking into a fourth school.

Kris Etheridge

A suspected burglar tried to beat the Sonitrol Pacific security system protecting a rare coin shop by breaking into a neighboring business and punching a hole in the drywall separating the two. He was unaware audio sensors detected him at the first sound he made and deputies were dispatched to pick him up before he could succeed.

April 23 around 11:30 p.m., Operator Kris Etheridge received an impact-activated audio sensor alert from Coin Market. She heard a loud crashing noise and dispatched Snohomish County Sheriff’s Deputies. Etheridge continued to monitor activity on scene to keep officers updated. She heard more crashes and pounding noises.

Deputies were at the store within minutes of Etheridge’s call and launched a search with a police dog. They located a hole in the drywall between Coin Market and the business next door. Soon after, they caught the suspected burglar. He was arrested before getting into Coin Market.

According to officers, the suspect first tried to use a crowbar on a back door to get into Coin Market. When the door wouldn’t give, the suspect went to work on the door of the neighboring business and used the crowbar to punch holes in the wall dividing the two businesses. Deputies caught him just as he made the hole big enough to crawl through.

The business owner was thrilled to arrive on scene and see the suspect handcuffed inside a police car. He said deputies raved about how nothing compares to Sonitrol Pacific’s audio and the value of monitoring operators telling them exactly where a suspect is inside a protected building.

A police officer responding to a call from Sonitrol Pacific’s Verification Center tells our customer we’re their favorite.

*Aw, shucks*, we think you’re pretty special, too.

Salena Wolfe

By Salena Wolfe, Everett Sales Support (and first place winner of SNDA competition)

I had the privilege to attend last year’s conference in Tuscon, Arizona and had a fabulous time. The resort was beautiful and so many of my friends and co-workers were able to attend as well. It was a real party.

This year’s conference was held in New Orleans, Louisiana and I have to say that it was a phenomenal decision! The contest is tough, so I had no hopes of going this year. I thought New Orleans would be a great place to visit and I tried my hardest. I wrote and re-wrote my essay questions until I was satisfied.

Anne Ogama, John Provost, Cami Halstead, Dean Packard, and I were winners for the year. Another year of five winners! John won in the Technician category, Dean is a Shining Star Technician, Cami is a Shining Star Operator, and Anne and I were winners in the Admin category. Shining Stars are Outstanding first year entries. Also, they don’t announce TOP winner or first place until the awards ceremony, so naturally Anne and I were competitors for two months. She thought she could bog me down with calls, HA!

Anyway, after two plane rides and nine hours, we landed in the Big Easy! Though I was exhausted, there was no mistaking the beauty of the city. I fell in love with their cemeteries, as morbid as that sounds. As you may know, their deceased have to be buried above ground. Dig two feet down and you’re in water. I would have loved to spend some time there, but we had a schedule. On the way to the hotel, we even saw the Superdome. The question that I’m asked the most is, “Could you tell there was damage from Katrina?” My answer is no. I could not tell that the city went through anything dramatic at any time in the recent past. I’m sure that if I went on a tour and the guide was nice enough to point the “little” things out, I would then be able to tell. Not knowing the city like the residents do, I could not tell that in 2005 the city had been torn up. They’ve also had 6 years to rebuild and have done a wonderful job.

So, when we got to the hotel there was about an hour to get checked in and dressed for a reception/cocktail hour. There they had the famous “New Orleans Hurricane” cocktail at the bars, with which one landed in my hand mysteriously, *cough* Mattie *cough.* It was very delicious! A lot of mingling: people looking at your name badge to see who is who and who the winners are.

We went out to dinner that night in the French Quarter at Bubba Gumps on Decatur St, which was about six blocks from our hotel, a quick walk. The food was fabulous and they do Cajun right! I’m not into the hot stuff, but I loved those Cajun shrimp. The atmosphere was great, all decorated in things from the movie and the staff even had a trivia round with prizes for us. We then split up and went where we wanted after that. There are little gift shops, bars, and random shops all along the street. The cigar shop was a popular one.

Breakfast started early at 7 AM the next morning, followed closely by classes. After all, we went there to learn. Did I mention, my guest, Tara Fulmer, and I did not make it to breakfast until 7:30AM? I had a rather difficult time pulling myself out of bed. I’d gotten no sleep the night before, little sleep on the plane, and only a few hours that night, but who’s complaining? Not me. During breakfast we were able to go ahead exhibits, vendors who had set up stands to show us the newest technologies and software.

Our first class was for everyone in the Ballroom, Bob Harris, spoke about how to better satisfy customers and “Stirring the Pot” to get everyone in the company involved in solution finding. Bob did a great job involving the crowd and had vigor for customer service that radiated from him. This was a great class.

We had a 30 minute break so Tara and I ran to Starbucks for some desperately needed caffeine. The line was LONG. Apparently there were many in desperate need, but 20 minutes later we were back in class.

Our next class was another Customer Service course with Bob. He introduced the C.A.R.E. program. What you would expect if you were the customer, from your security customer. Compassion, Accountability, Responsibility, and Energy. We also came up with alternative words within CARE that we would expect of ourselves. Creative, commitment, courtesy, continuity. Add value, attitude, accessibility. Reliability, reactive, reasonable. Experienced, expressive, educated. There was so much in this class: six basic customer needs, how we say things is more important than what we say, and six steps to defusing really angry people. Basically it taught us how to watch tone of voice and how to treat others exceptionally well. Great class!

Lunch was phenomenal as it was last year, with the exception of the Gumbo. First time I’ve ever had Gumbo and it was the big deal of the day. I still think the Praline Cheesecake took the gold. I’m not a “nut” fan, but loved that cheesecake!!!

We had two more classes for the day, but Operator Think Tank was my favorite. All the representatives from different Central Stations across the nation get together in one room and compare how they recruit and test for Operators to hire and bonuses used to keep them on staff. I love these comparative classes because everyone does something different. Great ideas can be found in a sharing class such as this!

Friday the 13th! Oh and did I mention, it was the French Quarter Festival? What a party! It was also Tara’s birthday so we hit the town and celebrated as best we could. Started the night out on Bourbon Street with a Tropical Itch and Po’ Boys! I found out that not every bar has a New Orleans Hurricane and the Tropical Itch was the closest drink to it. Oh yeah and they have it on TAP. It’s actually a delicious drink too. While we were wandering around, a little parade showed up and went down the street with many people following. Street performers were everywhere! Kids with make-shift tap shoes dancing away for money, men painted gold and posing as a statue, men on stilts, men dressed up in costumes, and even street performers. We ended the night with Coyote Ugly where Tara was asked to get on the bar, she declined, and I was yelled at and forced to take a shot without hands. Atmosphere is everything. Our sweet Jeff Geiger, Sales Manager in Portland, even got his own little nickname. Which need not be mentioned here.

Seven a.m. came early the next morning, I slept through both of my alarms. Starbucks was our first stop and then breakfast. Thank goodness for Starbucks! False Alarm Reduction was the first class of the day taught by Tyrone Swinton and our very own Heather Rosenthal. We discussed False Alarm Reduction plans and split into groups to see what each category could do to help reduce false alarms. It was a great way of “Stirring the Pot” and learning what works best for everyone in all the different cities.

Our final course was a “Best Ideas” Panel. Submissions were made prior to the conference, in which everyone was eligible for, and a select few were chosen to be voted as Best Idea for the category. In the Admin category an idea for an email with picture of the sales person and a short bio along with company information was sent to each potential business or residence. This way the contact would know who will be showing up at their door and more information about that person and the company itself. This could be used to send out before a service call or to introduce Customer Service Representatives before a visit is made to a business or residence.

After classes were done around noon, we were on our own until the awards ceremony that evening. Much of this time was spent walking down Decatur Street shopping. There was even a flea market set up with GREAT deals on memorabilia and gifts. After shopping we dressed for the Awards Ceremony and made our way down to the reception. Pictures were taken, drinks were spilled on dresses, and there was a band with dancers.

The awards ceremony was decked out New Orleans style and started right into the Admin category. Anne Ogama was called first. I believe this was Anne’s third National Achievement Award and very well deserved!!! Two other Admin were called and I knew I had taken First Place. After the emotions I had last year winning, this year all I wanted to do was scream and jump up and down, but didn’t want to make a fool of myself so I just giggled, that little nervous giggle you sometimes get. I had promised Maureen from Nevada that I would trip but I was desperately eating my words because I did NOT want to trip. Beau met my arm and after a hug, escorted me on stage. I nearly slipped on the walkway (loose carpet), but made it safely to Heather. Big hugs from Heather, she handed me the award and pictures were taken. I couldn’t quit giggling either. Congratulations from the others at my table and the awards quickly moved on.

Sunday was a “sleep in” day, but I was up and dressed by 10AM. Checked baggage with the hotel for more wandering and shopping the city before our shuttle arrived. Four p.m. and we were on our way home, flight delays made it slightly more stressful but we made it. An exciting weekend! New Orleans had never been on my list of places to visit, but now its on my list of places I want to go back to and Vegas has been bumped from the list! Next year the conference is around San Diego and I hope I’ve inspired my co-workers to try their hardest to go next year. As a winner you are treated extremely well and everyone is friendly and supportive. It’s a fabulous experience that I hope everyone gets a chance to experience!!!

School security professionals often find themselves balancing the need to keep facilities, students and staff safe from threats with the desire to keep
schools welcoming to the community. This conflict is further complicated by limited budgets.

Sonitrol Pacific offers a simple, effective and budget-friendly solution: managed access control.

Traffic control
Electronic access control, video surveillance and network intercoms all offer effective solutions for educators to track traffic in and around a school. Discrete use of these technologies increases security without disrupting building use by the school’s community.

When set up and managed by our experts, access control gives security officials and facilities managers the ability to track who entered the school and when. It allows different levels of access to be set up for different people, including limiting days and times they can enter the school. Want to allow a volunteer group to use a meeting room on Tuesdays from 6 p.m. to 10 p.m.? We can do that for you.

Access control can increase safety of students and staff by keeping school exit doors unlocked from the inside for easy exit, while locked from the outside to keep out unwanted visitors. The system can detect when someone is trying to tamper with an exterior door or if a door stays open too long.

Sonitrol Pacific’s team can customize reports on system activity to include things like people trying to get inside on a day or at a time they don’t have “permission” to be there.

Key to security
A lost key compromises every level of a school’s security and rekeying an entire school is a time consuming, expensive project. By choosing a managed
access control system, instead of a key, schools give people an electronic key fob or proximity card. Lost or stolen cards can be deactivated almost
immediately by a member of Sonitrol Pacific’s team.

Simple lockdown
A school with access control can lockdown the doors at a push of a button in an emergency. By funneling the public and students to the access control doors during the school day and keeping the other doors locked from the outside, we are able to minimize how an outsider may get into the school. In the event of an emergency the button will immediately lockdown the access controlled doors thus locking down the school quickly and effectively. This can also be accomplished remotely by calling Sonitrol Pacific.

Seamless security
Our managed access control system integrates seamlessly with our security system, allowing for school personnel to turn off the alarm when they present
their proximity card or key fob to enter the building or secured room. This simplification increases proper security system usage and reduces, often
eliminates, user caused false alarms.

Budget friendly
By delegating the management of an electronic access system to our experts, educators are free to focus on the business of education. Sonitrol Pacific has a dedicated team of people to handle programming for you and can perform the management at a fraction of what it will cost the school to dedicate personnel to manage the data and system. Our people invest time in continuing education to stay on top of access technology updates, changes and trends.

Sonitrol Pacific’s managed access control offers additional savings because school districts avoid the costs of software and hardware upgrades required to keep the system running optimally.

The key to meeting a district’s needs and goals with a security technology hinges on identifying the safety problems, then prioritizing them and outlining the budget to install, manage and service the solution. With Sonitrol Pacific’s managed access control, your district increased security and saves money. Security enhances are found with control and tracking of traffic through the school, lockdown capabilities and no unaccounted for keys floating around. Money savings come from district employee time saved, eliminated re-keying and software upgrade expenses and significantly reduced false alarms.

Deputies took four suspected school burglars into custody after Sonitrol Pacific detected the break-in April 6.

“That’s why we use you, it just gets the job done,” a representative from the school district told Shawn Benefiel, Public Agency Specialist for Sonitrol Pacific.

Operator Michael Young

Around 11:15 p.m., Operator Michael Young received alerts from the school’s security system.  Listening to live audio security sensors, he heard rattling noises followed by faint voices, determined people were outside trying to get in the school and called the security guard.  While the guard was on his way, Young heard a door creak, then people talking inside the school.  He called Washington County Sheriff’s Department.

Deputies caught three adults and a minor taking food from the school’s cooler and took them into custody.

Officers’ response to Sonitrol Pacific’s verified alarm was so quick, all school property was recovered and no damage was done.

Jaime Maranville

Everyday and in many, many ways Jaime Maranville personifies Sonitrol Pacific’s Core Values and, as a result, gives our clients more than they feel they are paying for.  She exceeds the expectations of our external and internal customers time and time again, and therefore we are pleased to name her our March 2012 Employee of the Month.

To Jaime’s teammates in the Verification Center, she is always helpful, supportive, and willing to take time to train them on how to find and fix programming concerns.

“If I run into programming that I don’t understand during my shift, I can and do send emails to Jaime explaining what I see, and why I don’t understand what I’m reading. Jaime goes over the programming , and then takes the time to write me an email explaining what exactly was going on, so that I can learn from it as well,” Operator Robin Goings said.

To her teammates in other offices, Jaime is a “Godsend”.

“Her help with the firmware capture project has been a Godsend, but aside from that she is a team player near and far,” said Barbara Hamlin, Director of Customer Service Sonitrol Pacific Portland.  “Jaime has an awareness of even subtle small things that help make us successful in the eyes of our clients.”

To our customers, Jaime delivers “top notch” customer service.

“Jaime goes over and above by actually looking at the report, identifying potential issues and getting service working on any issues found,” Jim Teddy from United Warehouse said.  “That’s top notch customer service in my book and very much appreciated.”

To everyone, Jaime is cheerful, gracious and supportive.  She makes sure customers are taken care of, even if this means staying late.  She regularly volunteers for projects and always completes them with distinction.  Going above and beyond is just another day at the office for Jaime.

Her reputation for quality and kindness speak to Jaime’s character and dedication, and earned her this honor.

By Summer Felker, Everett Customer Service Representative

I read two great articles today.

The first titled “Mice and Men: False Alarms Lead To Blame Game in Rural Maine” and the other was from the Wall Street Journal about a burglary experienced by a California medical records-keeping company.

In the Mice and Men article, police departments explain that due to the high rate of false alarms they must begin enforcing their already existing false alarm ordinances.  The alarm companies in Maine cry “foul” and redirect the focus (and blame) to their customers.  The president for the Maine Burglar & Fire Alarm Association, Rich Brobst Jr., stated “it’s the end users who are causing the problems, but instead of going after the end users he’s [Chief Deputy Dane Tripp] going to go after the alarm companies because he says they make so much money on the customers“.  He followed that with, “We verify our alarms, which is a pretty common practice. We call the premises to try to verify”.  The trouble is calling into the premises often times doesn’t verify anything.

To really confirm for an officer that they’re responding to the real deal, you need a more proven means such as Impact Activated Audio sensors.  This technology listens to the entire facility and gives a central station operator a huge advantage in the ability to truly verify alarms.  With today’s extreme false alarm rates eating up an officer’s valuable time and resources, we’re perplexed that any alarm company would consider “calling into the location” as the best way to verify an alarm.

One statement made by Rich was actually quite true in that customers do need education and training.  Sonitrol Pacific dedicates itself to assuring that is an on-going and FREE part of our service.

The second article really drove home the point that information theft can leave a company devastated and they should invest, up front, in the best security system to prevent this from happening.  Impairment Resources LLC suffered a break in and loss of electronic medical records for 14,000 people.  The intruders were not captured and the aftermath of this kind of theft forced the company into filing Chapter 7 bankruptcy.  The law states that the breach must be reported to state attorneys general and the Department of labor’s Office of Inspector General.  The cost of this was prohibitive enough that their company’s assets could not pay back the lender Insurance Recovery Group’s $583,000 loan.  And of course, there will likely be law suites flooding in from the patients affected by the theft of their personal information.

Early detection and actual criminal apprehension are key to averting a situation like this.  Sonitrol Pacific’s early detection due to hearing the onset noises of an intrusion help get officers on site faster and increase, tremendously, the chance of the criminal being apprehended as our record clearly shows!

By Tony Orso, Puget Sound Regional Sales Manager

Learn how audio detection security works and get tips on how to increase security for your business while you enjoy lunch on us.

Join a few of Sonitrol Pacific’s security experts Friday, April 27 in our Everett office for a demonstration of the Sonitrol Security System and a tour of Snohomish County’s only UL listed central station.  You’ll see how Sonitrol Pacific compares to conventional alarm companies and a demonstration of how an audio detection system will give your property a higher level of protection and helps police to catch burglars.

A tour of our facility will be provided at the end of the presentation so you will be able to see our Verification Team in action.

We only have a limited number of spaces so please RSVP to me at torso@sonitrolpacific.com today.

When you email to register, you’ll be sent a confirmation and a menu of your lunch options.