You already know Sonitrol Pacific’s integrated systems and electronic security services are a favorite of businesses, schools and other organizations, but did you know we also protect homes?  We do.  In fact, some of our residential clients have been with us since the company started in the late 70s and we never take for granted the trust they place in our team.

Homeowners appreciate our personal service, expert technicians and operators, and advanced technology.  This is a letter we received recently from one residential client:

“May 12, 2012
Sonitrol Security, Inc.
8220 N Interstate Ave
Portland, Oregon 97217

To my friends from Sonitrol

You probably don’t know it, but the people at Sonitrol are my best friends. I feel safer in my home knowing they are watching. And, they are watching. I try never to make mistakes and set the alarm off myself. I actually put little paper jackets on the door knobs and lock all locks on the doors reminding me the “Alarm is on.” I haven’t made a mistake for a long time.

Then, one day this week, Tuesday as a matter of fact, I thought I had closed the door from the kitchen into the garage tight. As I drove down the street, my cell phone rang.  It was Sonitrol telling me my “garage was not set up right.” So I turned around and went back home. But, my garage door was closed. I opened it and closed it again. Hmm. I thought it was strange, but couldn’t see anything wrong, so I left again. When I returned home a few hours later, I opened the garage door and went to the door between the kitchen and the garage. It was open about an inch. I thought that was strange, but I pushed it open. Voila. The alarm went off. I ran to turn it off and then called Sonitrol and apologized. They were right. I had not shut the door completely, and they tried to warn me.

The very next day, very early in the morning, for some reason, I ignored the jacket on the door knob. The alarm went off. Before I could even get Sonitrol called, Deborah called me to check and see if everything was all right. That is wonderful service. It makes me feel so protected. That is what Sonitrol does.

Thank you, thank you Sonitrol.”

Operator Michael Young

The expertise and fast response of a Sonitrol Pacific operator monitoring audio sensor technology led to the arrest of a suspected burglar before he could break into a Tacoma area power company May 6.

Just after 4 a.m., Operator Michael Young received an alert from the security sensors covering the fence around the business. He heard “banging and metallic clunking sounds” and viewed the security cameras. Even though everything looked calm on the live surveillance video, Young continued to hear “deliberate” noises and called Pierce County Sheriff’s Deputies.

Young continued to monitor audio and video activity outside the building while officers were on their way and heard the banging “getting more hurried”. He watched deputies arrive within five minutes of his call and take one man into custody.

The man was arrested for attempted burglary and having burglary tools. He was arrested before getting into the business; no damage was done to the property and nothing was taken.

We are super excited to welcome Just Delicious to our family of clients.  They create uber yummy sugar-free treats and have the highest standards for quality and customer service.  We are so flattered by what they have to say about working with us.

“I am a new member to the Sonitrol family. I say family because I have been treated as a family member only better. Only one other time have I been treated as though I am the only customer. Of course that’s not true, but your customer service is absolutely outstanding from my first consultation to Heather stopping by today to change something in the system for us. Heather, in reading reports, picked up on the fact that I was leaving out the wrong door at night and made a surprise visit to fix it. Deborah stopped by on her way home one night to check out our personal harm device. Doni stops by to say hello and “how are things going.” I love to see your team walk through my front door. They are always happy, always want to help in anyway, and even a nice gift and card from you welcoming our company into the Sonitrol family. Thank you to all your people.

I even talk to monitoring now on a pretty regular basis. With dark drops with several of our suppliers who, for many weeks, couldn’t seem to get the hang of the new code AND printed directions on use, they call and we have had a few good laughs about the situation in the wee hours of the morning. I appreciated getting a call last night at 11:00 telling me Sandra left at 9:00, came back, turned off the alarm, and then it was never reset 2 hours later. Put a coat on over the PJ’s and down I came. I appreciate the calls, no matter what time, because your company has my back and protecting my investment. Peace of mind is what I have.

I really appreciate the monthly reports I get too. Lets me know who’s in and what time they leave if I’m not here. My little secret tucked in a folder. Gives me a warm feeling.

I am so delighted we made the change and went with Sonitrol. I was not getting good service with the company I had been with for four years. I have had nothing but excellent service with Sonitrol. I will always recommend your company.

Please tell those involved I say “Job Well Done”.

Nanette Goin, owner
Just Delicious Diabetic Bakery
16100 SE 82nd Drive
Clackamas, OR 97027
503-657-4547″

Marolyn Slayter

by Marolyn Slayter

Recently, I was out to breakfast with my Mother and over heard a young woman speak about doctors she had recently gone to work for.  I found it interesting as these doctors take time with their patients and almost never see more than twelve patients a day.  This is such a wonderful concept I just had to talk to her about these doctors and find out more.

Wouldn’t we all love to find a doctor who would care enough about you as a person to want the first visit with you to be an hour long and to know you as a person?  As I listened I did find out that these doctors do not take insurance, but they have ways for you to either set up an account where you pay by the month or a six month fee or even a year.  After talking and listening, this young women gave me her card.

At that point, I wondered what kind of a security system does such a practice have?  They were getting ready to leave and so even though I did not have a lot of time, I gave her my business card and told her I was sure they had some kind of security, but if they would like to have the best to please give my card to them and we would provide the best security for just such a practice.

Often medical care providers think their offices aren’t on interest to burglars.  Unfortunately, this isn’t true.  Clinics are seen as a source for pharmaceuticals and private patient information.  Savvy burglars target physicians’ paper and electronic records to harvest details on individuals for ID theft.  In addition to burglar alarms, medical and dental clinics benefit from access control systems that stop people from going into rooms with sensitive information, like patient record rooms and server rooms.

Securing patient records is one more way doctors and dentists can create a boutique experience.

Operator Joe Orsborn

Police arrested one suspect, detained a second and put a third on the run after responding within two minutes to a Sonitrol Pacific verified burglar alarm at a Portland auto repair shop May 10.

Monitoring Operator Joe Orsborn received the initial system activation from Ultimate Auto Center around 1:30 a.m. He heard “banging and popping sounds” from the audio security sensors and called Portland Police. Orsborn continued to monitor sounds inside the business while police were on their way and he heard officers confront an intruder within minutes of his call.  Police told the business owner they got there so fast because Orsborn could hear the crime in progress and verify the alarm.

Police arrested one suspected burglar inside the shop. A second person ran away. Police detained a third person found waiting nearby in a car; however officers had no evidence to connect that person to the break-in and the individual was released.

The business owner recognized the person who was released as a former customer. He is hopeful the individual arrested will give police information leading to arrests of the other two.

You know how your family and friends always turn to you in an emergency because you stay calm and get things done without skipping a beat?

At Sonitrol Pacific this natural tendency can earn you a salary, benefits and bonuses.

We’re looking for people with cool heads, sharp minds, fast fingers and an eye for details who can juggle multiple tasks and love helping others.  If this sounds like you, you could be our next superstar alarm monitoring operator in our Everett, Wash. Verification Center.   Sonitrol Pacific is the largest independently owned electronic security company in the Pacific Northwest.  Our operators’ expertise led to more than 250 bad guys being caught in 2011.

Successful Sonitrol Pacific monitoring operators:
- exercise judgment, use discretion, and make decisions on their own initiative
- communicate effectively with customers and teammates
- have flexibility to work all shifts
- pass a drug test and background check
- deliver excellent follow up
- are organized, time-management Ninjas
- accentuate the positive and focus on solutions in technical environments
- type 30+ words per minute, know 10-key by touch, have multi-line phone system experience
- see the forest AND the trees

Intrigued?  Call or email Michelle Evans to learn more.

Want to know what it’s like to work as a technician at Sonitrol Pacific?  Ask a member of our team.

Senior Technician John Provost:

John Provost

“I have worked for Sonitrol Pacific for a total of about 12 years. I enjoy the way that the company encourages technicians to develop their technical skills by rewarding them for obtaining valuable industry certifications. This helps technicians develop their professional career. If a technician would like to learn and demonstrate new skills through various certifications, Sonitrol Pacific is a company that will support your growth.”

Service Technician Keith Hart:

Keith Hart

“I really enjoy the family like culture that is presented by everyone. Being a technician has taught me a lot about working through problems, whether it is a problem with the system or a customer. Working with our customers is usually a good experience. They really like our systems and our people and it is nice to be a part of that. It is good to know that I work for a company that cares about what we do. Being a technician, I am always learning new things. There is always something new and you never know everything, which keeps this job interesting. I also like the fact that this company takes care of their employees. When I need some time to take care of something, I can do this and my superiors will work with me and around my schedule so I can do this.”

Senior Technician Matt Moran:

“Sound Security is a great company to work for. We provide a service far superior to any other company in our industry. I wake up in the morning and I am exited to go to work. There is great opportunity for growth and you always have the ability to learn something new. I have been here for 10+ years and I look forward to the next 10 and hopefully more!”

Michael Young

Sonitrol Pacific Operator Michael Young received multiple security sensor activations from Dower Grade School at 4:41 a.m. Following the City of Lakewood’s Enhanced Call Verification policy, Young called a representative from the school district, conferred with him, then called Lakewood Police. While officers were en route, Young heard someone moving around inside the school. When police arrived, they saw someone flee the building. They gave chase and caught the suspected burglar.

From the Tacoma News Tribune:
Woman arrested after Lakewood school burglary
by Stacey Mulick, 05/09/12

Lakewood police arrested a 27-year-old woman suspected of burglarizing an elementary school early Tuesday.

Officers were called to John Dower Elementary School, 7817 John Dower Road W., after the burglar alarm sounded just after 4:40 a.m. As police arrived, officers spotted a woman dressed in dark clothing running from the building. One officer detained her as others checked out the school and found a window had been removed, police reported.

A police dog tracked the intruder to where the woman was being held. She was booked into the Pierce County Jail on suspicion of second-degree burglary and an outstanding misdemeanor warrant.

Ellen Gurney exhibits grace under pressure. Thanks to her enthusiasm, responsiveness, and solution-focused attitude, her customers and teammates always feel taken care of when they come to Ellen with a need. Plus, she’s “super-duper nice”. We congratulate her on earning our April 2012 Employee of the Month award.

Ellen consistently provides our Boise customers with more than they feel they are paying for and this helps ensure they remain happy members of the Sonitrol Pacific family. Her efforts with Planet Beach are an example of this. Ellen worked with them to increase the effectiveness of their security system and decrease a new risk. They were very happy with the service she delivered.

Ellen stays on top of reports, completes customer training and customer service calls with an eye on solving potential problems before they become problems.

“I appreciate her proactive approach,” said Michelle Evans, Verification Center Manager. “She is continually reviewing customer activity and addresses issues the first time they happen.”

When an issue comes up, Ellen doesn’t point fingers, but gets to work looking for a solution. She collaborates with the team and speaks in terms of “we”.

Ellen recognizes the value of ongoing growth and opportunities for self improvement. She comes to training sessions excited and ready to learn. Her participation, questions and excitement at the recent Secure Pacific training was particularly appreciated.

Ellen goes out of her way to understand her role in delivering “wow” service to Sonitrol Pacific customers. She’s “wowed” us and deserves this honor.

Bring your enthusiasm and work ethic to us!

Sound Security is hiring qualified Low Voltage Electricians with an 06 Card in Snohomish, King and Pierce Counties and Low Voltage Electricians with a current Oregon License in Portland, Ore. Sound Security technicians deliver quality results for Sonitrol Pacific and Secure Pacific clients.

Read what our technicians say about working here.

Work for a company that recognizes your contributions to the organization and rewards you for them.  We seek highly skilled Low Voltage Technicians to join our Puget Sound and Portland-Metro teams installing and servicing residential and commercial security systems.  Experience in Fire Systems, CCTV, Phone and Data desired.  We want long-term, full time employees.

Apprentice positions also available in the Puget Sound.

We protect our clients’ homes and businesses and assist police in catching bad guys. We provide exceptional training, resources and support our employees. Relevant experience a plus.

With more than 30 years in business, Sound Security, dba Sonitrol Pacific, offers a stable, healthy and fun work environment and a competitive compensation package and detailed benefits that include:
- Vacation
- Medical Insurance
- Dental Insurance
- Long Term and Short Term Disability
- 401(k)
- Performance Bonuses
- And more

If this sounds like the right opportunity for you, please e-mail your resume to hresources@sonitrolpacific.com.