Carjacking Pharmary Robber Behind Bars

untitledA violent criminal who held up a Sonitrol Pacific customer in Des Moines, WA and carjacked a woman in Seattle is now in custody

Stephany dispatched police on a hold up alarm at Des Moines Drug on July 2. She could hear yelling and cursing during the robbery. Unfortunately, the police did not arrive in time, but Stephany could hear a woman describing the suspect to officers over the phone. As it turns out, the same suspect also carjacked a woman in Seattle four hours earlier. The victim was sitting in her car when the suspect approached her with a butcher knife and forced her from her car. He then stole the car and sped away.

Washington’s Most Wanted publicized the cases and CrimeStoppers offered a cash reward for tips on finding him. Last night, Seattle Police found and arrested him.


School Burglar Leads Police on a Chase

Jeff, an Operator our Verification Center, was notified of door alarms at an elementary school in Tacoma at 9 p.m. last night. He could hear movement inside and notified the patrol guard. The guard was in a different part of the district and requested a police dispatch. As he was dispatching the police, Jeff received more alarms from the doors and motion detectors inside. The officers arrived and the dispatcher let Jeff know that the suspect was on the run. Fortunately, the chase didn’t last long before the police apprehended the suspect, who had gained entry to the school through a window.

Curious about the way we do school security systems? Let us show you how we’re different.

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Protecting the Power | Break-in at at a Tacoma Power Company

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Ashley was monitoring accounts on Sunday morning in our Verification Center when she received video alarms from the fence at a power company in Tacoma. She could see an individual at the back of the yard prowling between vehicles. As the suspect moved around, Ashley got a better look at him and she could see that he was wearing a brown shirt, dark pants and a ball cap and he was looking into the cargo areas of the work trucks. She dispatched the police, who arrived to the scene and arrested the individual for burglary. The suspect gained entry to the facility by going over the fence. Security for municipal buildings and utility providers is critical for protecting valuable community resources.

This is not the first time we’ve stopped a burglary in progress at a power company — just last fall, there was a string of four arrests over a three week period at a Portland power company.



A Short Performance for Auditorium Intruders

800px-NeiHu_High_School_AuditoriumOperator Michelle Hoffman was monitoring accounts on Friday when she received an alarm on the auditorium storage area of a public high school in Snoqualmie. Listening with the school’s audio verification technology, she didn’t hear anything at first and called the night custodian, who did not answer. Michelle dispatched Issaquah PD. After the police arrived, Michelle received an alarm on the kitchen door and could hear the officer yell “stop!” Three individuals were arrested.


Preventing School Vandalism | Arrests at a Tacoma Middle School

Improving school securityThree juveniles were arrested yesterday evening after breaking a window and climbing on the roof of a public middle school l in Tacoma. Jeff, a swing shift Operator, received alarms from the hallway at 8:30 last night and could hear kids talking. He called the Tacoma School Patrol but the guard was far away and requested a police dispatch. The officers arrived and found the young suspects.

Preventing vandalism at schools has many benefits: custodial time doesn’t need to be spent cleaning up vandalism or replacing windows, students feel safer and more focused on academics, and money spent on repairs and replacements is saved. School vandalism also opens the doors to other crimes, such as burglary. While most school districts have contracts with patrol services, one guard can’t be in more than one place at a time. Observant neighbors can certainly help, but more often than not, intrusions and vandalism at schools goes unnoticed by human eyes. School alarm systems that protect the entire school campus, not just the perimeter, can be useful tools in catching vandalism in the act. Many schools turn to surveillance, but that would only be of use after someone noticed the broken window and the suspects would be gone already. Verified intrusion goes a long ways toward preventing vandalism at schools.


Arrests at Washington Schools

school windowJune 14 was a big day for apprehensions at our Verification Center. In the afternoon, our newest Operator, Alexandra, received alarm notifications from an elementary school in Tacoma. Alexandra, who is still in training, heard young voices inside the building and notified the school patrol. The patrol guard later called back and informed Alexandra that three people had broken in through the window and stolen a laptop. One suspect was arrested.

At 7:30 that night, the Tacoma School Patrol jumped into action again after Alexandra received a glass break alarm and audio security activations at another Tacoma elementary school. The patrol guard found a smashed window and later reported that he had three individuals  in custody.

The grave shift had just begun when Minta heard banging and movement coming from a hallway at an Arlington, WA elementary school. She dispatched the police and notified a responder. The officers found a broken window and requested that the emergency responder come to the school. When they got inside the building, the police arrested one suspect.

If you’re counting, that’s three incidents, seven detected suspects and five arrests on June 14!


Former Employee Breaks into Boise Business

Ibikenternal theft by current or even former employees is a big problem for businesses. According to CBS News, a typical organization loses 5% of its total revenue to employee fraud. While accountability processes and good hiring can mitigate that threat, sometimes it takes more than that to catch perpetrators in the act.

Our Operator, Jessica, received a door alarm in Boise on May 24 from the shop area of a large rental company. She heard what sounded like the door opening and closing with someone on site. Jessica dispatched police. The officers found and detained one intruder until the emergency contact arrived. Apparently, the suspect was a former employee who broke into the shop looking for something to steal. He found a bike that belonged to a current employee and attempted to take it. The story he gave the police was that he worked for another branch of the company and had left his bike inside the location earlier. The emergency contact confirmed that the suspect’s story was false and the suspect was arrested.

This incident is definitely not the first time we’ve detected break-ins by disgruntled ex-employees. Comprehensive, verified security goes a long way toward protecting company assets and people.


Open Inventory Position in Portland

The current Inventory Purchaser for our Portland office is moving into a new role in the Accounting Department. This means that the position is open and we are looking to hire immediately.

portland officeInventory Purchaser – Portland

Primary responsibilities include:

  • Maintenance and organization of inventory stock room
  • Ordering and tracking receipts of all necessary equipment and tools
  • Ensuring that all technicians are equipped with the necessary equipment and tools for individual jobs
  • Performing equipment runs to technicians and equipment distributors as necessary (experience driving large vehicles with trailers is a plus)
  • Managing intake of delivered equipment and facilitating returns
  • Scheduling subcontractor work as needed
  • Reconciling equipment sold and installed upon job completion

This full-time position requires a minimum of a high school education or equivalent, a valid driver’s license and a clean driving record. Computer proficiency is required; experience working with databases is preferred. This position works closely with both the accounting department and the field technicians.

We offer a friendly work environment and a benefits package including medical, dental, life, disability and 401(k). We are proud of the high level of service our company provides and our commitment to doing what is right.

All employees are subject to pre-employment background checks and drug testing, as well as random drug testing throughout the year. Sonitrol Pacific is an Equal Opportunity Employer.

To apply, email Heather at


How to Handle False Fire Alarm Signals

fire alarmFalse fire alarm signals occur more than any of us would like and when they occur, knowing the cause is crucial. Whether or not Sonitrol Pacific maintains your fire system, the rules remain the same.

1. If you’re absolutely certain the fire alarm is false, silence the fire panel and promptly notify the monitoring center so that the fire dispatch may be cancelled. Confirm the cause has been eliminated and then reset the panel.
2. If you are uncertain the alarm is false, clear the premises until the fire department determines it’s safe to occupy the premises.

If the fire alarm is false and you are uncertain of the cause, silence the fire panel, but DO NOT reset the panel. Notify your service company as soon as possible. If the panel is reset in the process of silencing the system, the service vendor may not be able to determine the cause of the false alarm. Remember to reset the panel once the system has been serviced. The fire panel will not be able to communicate new fire alarm signals to the monitoring center if it is not reset following an alarm episode.

A fire panel trouble signal that does not restore to normal within a reasonable amount of time may mean your panel would not be able to communicate fire alarm signals. Most fire jurisdictions require monitoring centers to notify their fire marshal in the event of standing trouble signals. Trouble is not a normal condition and should be addressed as soon as possible by your fire system service vendor.

If you currently have a fire system monitored by Sonitrol Pacific, please contact your customer service representative if you have any questions about your fire system. If Sonitrol Pacific does not currently monitor your fire system, we’d love to earn your business. Please call us at 1-800-898-1899 to schedule a visit to your site or learn more about what we do.